Refund & Return Policy
Last Updated: 23 August 2026
At Saanviya Studios, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund subject to the terms below.
1. Return Eligibility
You may request a return within 5 days of receiving your order.
To be eligible for a return:
- The product must be unused and unworn.
- The product must be in its original condition.
- Original tags and packaging must be intact.
- The product must not have been washed, altered or damaged.
- The product must be accompanied by the original order details.
Products that do not meet these conditions may not be eligible for return.
2. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, customization or other applicable reasons.
These may include:
- Products marked as non-returnable on the product page.
- Customized or personalized products.
- Products that have been worn, washed or altered.
- Products returned without original tags or packaging.
- Products damaged after delivery due to customer handling.
Any product-specific return restrictions will be mentioned on the product page.
3. Damaged or Incorrect Products
Please contact us as soon as possible if you receive:
- A damaged product
- A defective product
- The wrong product
- A missing item
Please send us your order number and clear photographs/videos of the product and packaging at:
We will review the issue and provide an appropriate resolution.
4. How to Request a Return
To request a return:
- Contact us at saanviyastudio@gmail.com.
- Provide your order number.
- Tell us the reason for the return.
- Provide photographs/videos if requested.
- Wait for return approval and instructions from our team.
Please do not ship products back to us without receiving return instructions from our team.
5. Return Shipping
Saanviya Studios will cover the return shipping cost for eligible returns.
For damaged, defective or incorrect products, Saanviya will arrange the appropriate return process at no additional cost to the customer.
6. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method.
Refunds will generally be processed within 5–7 business days after approval.
The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
7. Refund Amount
For an approved refund, the eligible product amount will be refunded according to the terms of your order and this policy.
Any applicable deductions, if any, will be communicated to the customer before processing the refund.
8. Exchanges
Exchanges are available for eligible products, subject to product availability.
For size-related exchanges, the requested size may not always be available. In such cases, an eligible refund may be provided according to this policy.
9. Order Cancellation
You may request cancellation of your order before it has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible at:
10. Late or Missing Refunds
If you have not received your approved refund within the communicated timeframe:
- Check your bank account.
- Contact your bank or payment provider.
- Contact us at saanviyastudio@gmail.com if the refund is still not received.
We will assist you in checking the refund status.
11. Sale Products
Sale and discounted products are not eligible for return.
All other return conditions apply to sale products as well.
12. Contact Us
For questions regarding returns, refunds or exchanges, please contact:
Saanviya Studios
📧 Email: saanviyastudio@gmail.com
📞 Phone: +91 9901324159
🕐 Customer Support: Mon–Sat | 10:00 AM – 7:00 PM
📍 Whitefield, Bangalore, India
🌐 Website: saanviyastudio.com
