Privacy Policy
Saanviya Studios (“Saanviya”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through saanviyastudio.com.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website or place an order:
Personal Information
- Full name
- Email address
- Mobile/telephone number
- Billing and shipping address
- Order and purchase details
- Information you provide when contacting customer support
Payment Information
Payments are processed through secure third-party payment providers. We generally do not store your complete debit card, credit card or banking information on our servers.
Payment providers may collect and process payment information according to their own privacy policies.
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Pages visited
- Website interactions
- Referring website
- Approximate location
- Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm and communicate order details
- Process payments
- Provide customer support
- Manage returns, refunds and exchanges
- Improve our website, products and shopping experience
- Send promotional emails or messages where permitted
- Inform you about new arrivals, offers and collections
- Prevent fraud and protect our website
- Comply with applicable legal and regulatory requirements
We only seek to collect information that is reasonably necessary for the relevant purpose.
3. Marketing Communications
If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may send you information about:
- New collections
- New arrivals
- Special offers
- Promotions
- Fashion updates
- Other Saanviya announcements
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
Where consent is used as the basis for processing, applicable Indian data-protection requirements provide for withdrawal of consent.
4. Cookies
Our website may use cookies and similar technologies to:
- Keep your shopping cart working
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Provide relevant marketing and advertising
- Measure website traffic and campaign performance
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing Your Information
We may share necessary information with trusted service providers that help us operate our business, including:
- Shopify and website service providers
- Payment processors
- Shipping and delivery partners
- Technology and analytics providers
- Marketing and advertising platforms
- Customer support providers
- Professional advisers where necessary
We only share information where reasonably necessary to provide our services, operate our business, protect our customers or comply with applicable law.
6. Shopify
Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store and process customer transactions.
Information submitted through our website may therefore be processed by Shopify and other service providers supporting our store.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal, tax and accounting requirements
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion where applicable
- Withdraw consent where consent is the basis for processing
- Opt out of marketing communications
- Raise questions or concerns about how your information is handled
To exercise a privacy-related request, contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites, payment providers, social media platforms or other services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
11. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Saanviya Studios
📧 Email: saanviyastudio@gmail.com
📞 Phone: +91 9901324159
🕐 Customer Support: Mon–Sat | 10:00 AM – 7:00 PM
📍 Location: Whitefield, Bangalore
🌐 Website: saanviyastudio.com
